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Cancellation policy

SUBSCRIPTION, PURCHASE OPTIONS AND CANCELLATION POLICY

Effective Date: August 12, 2026

SECTION 1. OVERVIEW

The Topeca Coffee subscription program allows customers to receive eligible coffee products automatically according to a selected recurring schedule.

When creating a subscription, customers may select from the products, grind types, sizes, quantities, delivery frequencies, and other options made available for that product at the time of purchase.

Eligible subscription orders currently receive a 10 percent recurring discount unless otherwise stated. Subscription discounts, product eligibility, pricing, and other program features are subject to change as described in this Policy.

Each active subscription renews automatically according to the selected schedule. By enrolling in a subscription, you authorize Topeca Coffee and its payment service providers to charge your selected payment method for recurring orders until the subscription is cancelled or otherwise terminated.

Your subscription remains active until you cancel it or it is terminated in accordance with this Policy.

By creating or maintaining a subscription, you agree to this Subscription Policy and any other Topeca Coffee policies applicable to your orders.

SECTION 2. CUSTOMER ACCOUNT AND INFORMATION RESPONSIBILITIES

Customers are responsible for providing and maintaining accurate information necessary to manage and fulfill their subscriptions, including:

  • Name and contact information
  • Email address
  • Shipping address
  • Billing information
  • Valid payment information
  • Subscription selections and preferences

You are responsible for reviewing your subscription information and maintaining its accuracy.

Topeca Coffee is not responsible for failed payments, delayed shipments, misdirected shipments, missed notices, or other issues resulting from inaccurate, incomplete, outdated, or inaccessible customer information, except as otherwise required by applicable law.

You are also responsible for maintaining the security of your customer account and any credentials used to access your subscription.

SECTION 3. AUTOMATIC RENEWAL AND BILLING

Subscriptions renew automatically according to the delivery and billing frequency selected by the customer.

Your payment method will be automatically charged for each recurring order unless you make an eligible change, skip the applicable order, or cancel the subscription before that order is processed.

The scheduled renewal date represents the date on which an order is expected to enter recurring processing. It does not guarantee a particular processing time during that day.

Customers who wish to change, skip, or cancel an upcoming recurring order are responsible for completing the applicable action before the scheduled renewal date.

Once a recurring order has been successfully charged or entered fulfillment processing, subsequent changes to the subscription will generally apply only to future orders.

Subscription management is currently powered by Recharge. For subscriptions processed through Shopify Checkout, payment processing is handled through Shopify and its supported payment providers.

Applicable taxes, shipping charges, discounts, and other amounts associated with an order may change over the life of a subscription.

SECTION 4. SUBSCRIPTION NOTIFICATIONS

Topeca Coffee and its service providers may send transactional communications relating to your subscription, including notices regarding:

  • Upcoming recurring orders
  • Successful recurring orders
  • Subscription changes
  • Payment failures
  • Expired or invalid payment methods
  • Requests to update or verify payment information
  • Payment retry attempts
  • Product availability
  • Price or subscription term changes
  • Cancellation or account status
  • Other matters related to administering the subscription

The timing, frequency, method, and availability of these notifications may vary based on the subscription platform, account settings, applicable law, and the circumstances of the subscription.

Customers are responsible for maintaining a valid email address and reviewing subscription-related communications.

Failure to receive, open, or review a notification does not invalidate an otherwise properly authorized or processed recurring order, except where applicable law provides otherwise.

SECTION 5. MANAGING YOUR SUBSCRIPTION

Subscriptions may be managed through the Topeca Coffee customer account or subscription management portal.

Depending on the product and the management features made available by Topeca Coffee at the time, customers may be able to:

  • Change delivery frequency
  • Change quantities
  • Add or remove eligible products
  • Change eligible product options
  • Reschedule an upcoming order
  • Skip an upcoming order
  • Update shipping information
  • Update payment information
  • Cancel a subscription

Topeca Coffee does not currently offer customers the ability to pause subscriptions.

If you do not need your next scheduled order but wish to keep your subscription active, we encourage you to skip the upcoming order instead. Customers may skip upcoming orders as needed using the options made available through the subscription management portal.

Skipping an order does not cancel the subscription. Unless additional changes are made, the subscription will continue according to its applicable schedule after the skipped order.

Topeca Coffee reserves the right, at its discretion, to add, remove, restrict, or modify subscription management features, available frequencies, customer portal functionality, subscription options, or other program features from time to time, subject to applicable law.

Changes made after an order has already been processed will not automatically modify, cancel, or refund that order.

SECTION 6. SUBSCRIPTION PRICING, DISCOUNTS AND CHANGES

Subscription pricing is not fixed or guaranteed for the lifetime of a subscription.

Topeca Coffee may update the price of an existing subscription from time to time to reflect the then-current price of the subscribed product.

Unless otherwise stated, applicable subscription discounts are calculated using the current eligible product price. Topeca Coffee is not obligated to maintain legacy pricing for existing subscribers.

Topeca Coffee currently provides a 10 percent discount on eligible recurring subscription orders. Topeca Coffee reserves the right to modify, replace, suspend, or discontinue any subscription discount or promotional benefit at its discretion, subject to applicable law.

Product prices, subscription prices, discounts, shipping charges, packaging, product sizes, grind options, delivery frequencies, and other characteristics of the subscription program may change from time to time.

Changes made by the customer to a subscription, including changes to products, product variants, quantities, or other subscription selections, may result in the then-current applicable price being applied.

Where required by applicable law, Topeca Coffee will provide advance notice of an applicable price increase or other material change and information regarding available cancellation methods.

Unless additional consent is required by applicable law, your continued subscription after an updated price or other subscription term becomes effective, including allowing a subsequent recurring order to process, constitutes your acceptance of the updated price or terms.

If you do not agree to an applicable change, you are responsible for cancelling your subscription before the change becomes effective.

SECTION 7. PRODUCT AVAILABILITY AND PROGRAM CHANGES

Coffee is an agricultural and seasonal product. Product availability may change due to harvest conditions, sourcing, inventory, roasting schedules, quality standards, packaging changes, supply limitations, or other operational circumstances.

Topeca Coffee does not guarantee that any particular coffee, origin, product configuration, package size, grind option, subscription frequency, or other offering will remain available for the duration of a subscription.

Topeca Coffee reserves the right to modify, suspend, replace, discontinue, or restrict products and subscription offerings at any time.

If a subscribed product becomes unavailable or can no longer be fulfilled as originally offered, Topeca Coffee may, at its discretion and where appropriate:

  • Delay fulfillment

  • Offer an alternative product or subscription option

  • Modify future availability

  • Cancel the affected recurring order

  • Cancel the affected subscription

Any alternative product offered by Topeca Coffee may be subject to different pricing or subscription terms.

Topeca Coffee does not guarantee the availability of a substitute product.

SECTION 8. SHIPPING AND FULFILLMENT

Subscription orders are fulfilled according to Topeca Coffee's then-current fulfillment and shipping practices.

Orders are generally dispatched within one to three business days after successful payment, but processing and delivery timeframes are estimates and are not guaranteed.

Shipping rates are determined according to the rates, carriers, services, promotions, and shipping methods applicable when the recurring order is processed.

Once an order has been transferred to a shipping carrier, transit times, routing, delays, and delivery conditions are outside Topeca Coffee's direct control.

To the extent permitted by law, remedies relating to delayed, lost, stolen, damaged, or misdelivered shipments are subject to Topeca Coffee's Shipping Policy, Refund Policy, carrier procedures, and applicable law.

Customers are responsible for maintaining an accurate shipping address before a recurring order is processed.

Changes to a shipping address made after an order has entered fulfillment may not apply to that order.

For additional information, please review our Shipping Policy.

SECTION 9. SKIPPING ORDERS

Customers may use the available subscription management tools to skip an upcoming recurring order while keeping the underlying subscription active.

A successful skip applies only to the applicable scheduled order unless otherwise indicated.

After a skipped order, the subscription will continue according to its next scheduled renewal unless the customer makes additional changes or cancels the subscription.

A skip request must be completed before the applicable recurring order is processed.

Skipping an order does not cancel or refund an order that has already been successfully processed.

Topeca Coffee may modify the availability or functionality of skipping features from time to time, subject to applicable law.

SECTION 10. CANCELLATIONS AND REFUNDS

Customers may cancel their subscriptions using the cancellation methods made available by Topeca Coffee, including the applicable online subscription management tools.

Cancellation stops future recurring orders associated with the cancelled subscription.

Cancellation does not automatically cancel, modify, or refund an order that has already been successfully charged or entered fulfillment processing.

Customers are responsible for completing cancellation before the applicable scheduled renewal date if they wish to prevent the next recurring order from processing.

Cancellation status will be reflected through the applicable subscription management system and may also be confirmed through transactional communications.

Orders processed before cancellation remain subject to Topeca Coffee's applicable Refund Policy, Shipping Policy, fulfillment policies, and other terms.

Topeca Coffee does not currently charge a subscription cancellation fee.

SECTION 11. FAILED PAYMENTS AND PAYMENT METHOD RESPONSIBILITY

Customers are responsible for maintaining a valid payment method for the entire duration of an active subscription.

This responsibility includes, as applicable:

  • Updating expired payment cards
  • Replacing cancelled or invalid payment methods
  • Correcting inaccurate billing information
  • Responding to payment verification requests
  • Taking action when notified that a payment method cannot be successfully charged

If a recurring payment fails, Recharge, Shopify, an applicable payment processor, or another authorized service provider may automatically retry eligible charges according to the payment recovery settings in effect at that time.

Topeca Coffee and its service providers may send transactional notifications regarding payment failures, retry attempts, expired payment methods, requests to update payment information, or other actions necessary to recover payment.

Customers are responsible for reviewing these notifications and taking any necessary action.

The timing and number of retry attempts may vary according to the payment recovery system and settings in use.

If all applicable payment recovery attempts are exhausted without successful payment, the affected subscription may be automatically cancelled.

A subscription cancelled due to failed payment will no longer generate future recurring orders unless a new subscription is created or the subscription is otherwise eligible for reactivation.

Topeca Coffee is not responsible for orders that cannot be processed because a customer's payment method is expired, invalid, declined, revoked, unavailable, or otherwise unable to complete a recurring charge.

SECTION 12. CUSTOMER INFORMATION AND ACCOUNT UPDATES

Customers are responsible for ensuring that all information associated with their subscription remains accurate and current.

Updates should be completed before the applicable scheduled renewal date.

Depending on the subscription platform, payment method, and account configuration, certain information may need to be updated directly through the subscription management portal, Shopify, a secure payment update request, or an applicable payment provider.

Updating information in one customer account or system may not automatically update information associated with an existing subscription.

Customers are responsible for confirming that the correct information is associated with the applicable subscription before the next recurring order is processed.

SECTION 13. THIRD-PARTY SERVICES AND TECHNOLOGY

Topeca Coffee uses third-party platforms and service providers to operate its ecommerce and subscription services, including Recharge, Shopify, payment processors, shipping carriers, communications providers, and other technology services.

Topeca Coffee may replace, modify, add, or discontinue third-party service providers or technology used to operate the subscription program at any time.

Topeca Coffee does not guarantee uninterrupted availability of subscription management portals, payment systems, websites, communications systems, or other third-party technology.

To the maximum extent permitted by applicable law, Topeca Coffee is not responsible for temporary service interruptions, transmission failures, technical errors, payment processor outages, third-party platform failures, carrier system failures, or similar circumstances outside Topeca Coffee's reasonable control.

Where possible, Topeca Coffee may take commercially reasonable steps to address service interruptions that materially affect subscription operations, but uninterrupted service is not guaranteed.

SECTION 14. EVENTS BEYOND OUR REASONABLE CONTROL

To the maximum extent permitted by applicable law, Topeca Coffee will not be responsible for delays, interruptions, product shortages, inability to fulfill an order, or other performance issues caused by circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

  • Severe weather or natural disasters
  • Agricultural conditions or crop shortages
  • Supply chain disruptions
  • Transportation or carrier disruptions
  • Labor disruptions
  • Equipment or utility failures
  • Internet, telecommunications, or technology outages
  • Governmental actions or restrictions
  • Civil emergencies
  • Acts or omissions of third-party service providers
  • Other unforeseen or unavoidable circumstances

In such circumstances, Topeca Coffee may delay, modify, suspend, or cancel affected orders or subscriptions as reasonably necessary.

SECTION 15. TERMINATION BY TOPECA COFFEE

Topeca Coffee reserves the right to suspend, restrict, or terminate a subscription where reasonably necessary or appropriate, including in connection with:

  • Repeated or unresolved failed payments
  • Fraudulent or suspicious activity
  • Unauthorized payment activity
  • Abuse or misuse of subscription benefits
  • Abuse of promotions, discounts, or promotional codes
  • Product discontinuation
  • Inability to fulfill the subscription
  • Violation of this Subscription Policy
  • Violation of Topeca Coffee's Terms of Service
  • Technical or operational circumstances affecting the subscription
  • Legal or regulatory requirements
  • Other circumstances that reasonably prevent or materially interfere with continued subscription service

Where permitted by applicable law, Topeca Coffee may terminate an affected subscription without prior notice when immediate action is reasonably necessary.

Termination of a subscription does not affect obligations arising from orders that were validly processed before termination.

SECTION 16. CUSTOMER FEEDBACK AND CANCELLATION REASONS

During the cancellation process, customers may be asked to provide a reason for cancelling their subscription.

Cancellation reasons and optional feedback may be used by Topeca Coffee to understand customer needs and improve our products, subscription experience, and services.

Providing additional written feedback is optional unless otherwise indicated by the applicable cancellation interface.

The collection of cancellation feedback does not alter a customer's ability to cancel in accordance with the cancellation methods available under this Policy and applicable law.

SECTION 17. DATA PRIVACY AND PAYMENT SECURITY

Topeca Coffee uses third-party service providers to operate and administer subscriptions.

Our subscription management experience is currently powered by Recharge and integrated with Shopify. Recharge, Shopify, payment processors, shipping providers, and other service providers may process information reasonably necessary to create and manage subscriptions, process recurring orders and payments, fulfill orders, maintain customer accounts, provide customer support, prevent fraud, and operate related services.

Topeca Coffee does not directly store customers' full payment card information when payment information is processed and maintained through applicable third-party payment systems.

Topeca Coffee may access information reasonably necessary to manage its customer relationship and subscription services, including customer contact information, subscription selections, order history, shipping information, and payment status.

Personal information is handled in accordance with the Topeca Coffee Privacy Policy and, where applicable, the policies and practices of third-party service providers involved in operating or fulfilling subscriptions.

For additional information, please review our Privacy Policy.

SECTION 18. GOVERNING LAW

This Subscription Policy is governed by the laws of the State of Oklahoma, United States, without regard to conflict-of-law principles, except to the extent otherwise required by applicable law.

Nothing in this Policy is intended to waive or restrict rights or obligations that cannot lawfully be waived or restricted.

SECTION 19. SEVERABILITY AND NO WAIVER

If any provision of this Subscription Policy is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.

Topeca Coffee's failure to enforce any provision of this Policy in a particular instance does not constitute a waiver of its right to enforce that provision or any other provision in the future.

SECTION 20. RELATIONSHIP TO OTHER TOPECA COFFEE POLICIES

This Subscription Policy supplements the Topeca Coffee Terms of Service, Privacy Policy, Shipping Policy, Refund Policy, and other policies applicable to purchases made through Topeca Coffee.

Subscription orders remain subject to those policies except where this Subscription Policy specifically addresses the operation of a recurring subscription.

If applicable law provides requirements that conflict with any provision of this Policy, the applicable legal requirement will control only to the extent of that conflict.

SECTION 21. CHANGES TO THIS POLICY

Topeca Coffee reserves the right to revise, modify, replace, or update this Subscription Policy from time to time.

Updates will be reflected on this page together with the applicable effective date.

Topeca Coffee may implement nonmaterial or administrative changes without individual notice to subscribers.

Where required by applicable law, Topeca Coffee will provide notice of material changes or applicable price changes before those changes take effect.

Unless additional consent is required by applicable law, maintaining an active subscription after an updated version of this Policy becomes effective, including allowing a subsequent recurring order to process, constitutes acceptance of the revised Policy.

Customers who do not agree to an updated Policy may cancel their subscription before the applicable changes take effect.

SECTION 22. CONTACT INFORMATION

For questions or assistance regarding a Topeca Coffee subscription:

Subscription management and cancellation options are also available through the applicable customer account and subscription management portal.