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Cancellation policy

SUBSCRIPTION, PURCHASE OPTIONS AND CANCELLATION POLICY

1. OVERVIEW

The Topeca Coffee subscription program allows you to receive your preferred coffees automatically at the frequency and quantity you choose. Subscriptions are designed to ensure you always have fresh coffee on hand without needing to reorder manually.

When you create a subscription, you select the coffee, grind type, bag size, quantity, and delivery frequency that best fit your preferences. Available delivery intervals include weekly, biweekly, monthly, or other listed options displayed at checkout.

Subscriptions are available only for selected products. Certain coffees and limited offerings are exclusive to subscriptions and are not available for one-time purchase.

Each active subscription renews automatically on the schedule you selected. You will be charged on your renewal date and receive a notification confirming the upcoming order.

All subscription orders include a 10 percent recurring discount, which applies automatically at checkout. Topeca Coffee reserves the right to change, suspend, or discontinue subscription pricing, discount amounts, or eligibility criteria at any time.

While every effort is made to keep subscribed coffees in stock, offerings may rotate based on seasonal harvests, roasting schedules, or availability from origin. If a product becomes unavailable, you will receive a notification and options for replacement or delay.

Your subscription remains active until you modify or cancel it. You may adjust product selections, quantities, or delivery frequency at any time through your customer account.

By subscribing, you agree to recurring billing according to your selected schedule and to the terms outlined in this Subscription Policy.


SECTION 2. ELIGIBILITY AND ACCOUNT REQUIREMENTS

To start a subscription, you need a valid customer account, an accepted payment method, and a delivery address. You are responsible for maintaining accurate account information, including billing and shipping details.


SECTION 3. BILLING AND RENEWALS

Your payment method is charged automatically on your renewal date.
 Renewals occur based on the frequency you selected.
 Payment processing and storage are handled securely by Shopify and Shop Pay. Topeca Coffee does not store your full payment information.

Before each renewal, you will receive an automated email notification from Topeca Coffee confirming the upcoming charge and shipment details. Notifications are sent three days before renewal, giving you time to make any desired adjustments.

Additional notifications are sent for:
 • Subscription creation confirmation
 • Failed or expired payments
 • Payment verification requests under Strong Customer Authentication (SCA)
 • Product unavailability or inventory changes

If a renewal payment fails, the system retries automatically. After multiple unsuccessful attempts, your subscription will pause until valid payment information is provided.


SECTION 4. MANAGING YOUR SUBSCRIPTION

You can manage your subscription anytime through your Topeca Coffee account.
 You can:

  •  Change delivery frequency

  •  Update quantities

  •  Add or remove products

  •  Skip an upcoming order

  •  Cancel before your next renewal date

Subscriptions cannot be paused. You can cancel and restart as needed.

All changes must be completed before your renewal charge is processed. Once an order is billed, the shipment proceeds as scheduled.


SECTION 5. SHIPPING AND DELIVERY

All subscription orders are fulfilled and shipped from Topeca Coffee’s facilities within our regular processing schedule. Orders are typically dispatched within one to three business days after payment is confirmed. 

Shipping rates are calculated at checkout based on carrier pricing. Delivery times vary by location. Once an order is transferred to the carrier, responsibility for delivery passes to the shipping company. Topeca Coffee does not have control over transit times, delays, or delivery routes once the package leaves our facility. Tracking information is provided for each order.

If a delivery is delayed, lost, or damaged in transit, we recommend contacting the carrier directly for updates. Our team can assist you with tracking details or filing a carrier claim when appropriate.

Incorrect or incomplete shipping addresses may result in delivery delays or returned shipments. Topeca Coffee is not responsible for delays caused by incorrect address information.

For further information, read our shipping policy.


SECTION 6. PRODUCT AVAILABILITY AND SUBSTITUTIONS

If a subscribed product is temporarily unavailable, you will be notified.
 Topeca Coffee will make reasonable efforts to restock or offer a similar alternative.
 If a product is permanently discontinued, your subscription may be adjusted or canceled.

SECTION 7. PRICE AND PRODUCT CHANGES

Product prices, packaging, and availability may change over time.  Your continued subscription after receiving notice confirms acceptance of those changes.


SECTION 8. CANCELLATIONS AND REFUNDS

You may cancel your subscription at any time before the next renewal date.
 Charges processed before cancellation will still ship.
 Refunds are not available for orders that have already shipped.

If you wish to cancel, log in to your Topeca Coffee account and follow the cancellation process. You will receive confirmation once the cancellation is complete.


SECTION 9. FAILED PAYMENTS AND ACCOUNT STATUS

If your payment fails, Bold Subscriptions will retry automatically.
 If your payment remains unsuccessful after multiple attempts, your subscription will be paused.
 You must update your payment details to reactivate it.

Repeated failed payments or unverified transactions may result in cancellation by Topeca Coffee.


SECTION 10. ADDRESS AND PAYMENT UPDATES

You are responsible for keeping your address and payment information current.
 Updates must be completed before your renewal date to apply to the upcoming shipment.


SECTION 11. CUSTOMER FEEDBACK AND CANCELLATION REASONS

  • We value your feedback. Common cancellation reasons include:

  • Having enough coffee for now

  • Reducing coffee intake

  • Saving money

  • Purchasing in person

  • Delivery or service issues

Your feedback helps us improve our service. Please contact us if you experienced a problem with your order.


SECTION 12. DATA PRIVACY AND SECURITY

Topeca Coffee values your privacy and takes data protection seriously. Our subscription system operates through Bold Subscriptions, which follows the security and compliance practices outlined in the Bold Commerce Trust Center.

Bold Commerce complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other global data protection standards. Their infrastructure is hosted on Amazon Web Services (AWS) and is secured through multiple layers of encryption, monitoring, and access control.

All subscription data, including your contact details and order preferences, is stored securely and transmitted using SSL encryption.

Payment information is never shared with Topeca Coffee. It is handled by Shopify and Shop Pay, using PCI-DSS Level 1 certified systems, the highest standard for payment security.

Topeca Coffee only accesses the information required to prepare, process, and deliver your subscription orders. We do not sell, rent, or share personal data for marketing purposes.


SECTION 13. TERMINATION BY TOPECA

Topeca Coffee reserves the right to terminate any subscription for reasons including:
 • Repeated failed payments
 • Fraudulent activity
 • Abuse of promotions or discounts
 • Violation of this policy


SECTION 14. GOVERNING LAW

The laws of the State of Oklahoma, United States govern this policy.


SECTION 15. CONTACT INFORMATION

For questions or support related to subscriptions:
 Email: info@topecacoffee.com or support@topecacoffee.com
Chat: Use the chat feature on the lower right corner of topecacoffee.com

 

SECTION 16. POLICY CHANGES

Topeca Coffee reserves the right to update this policy at any time. Updates will be reflected on this page with the latest effective date. Continued use of a subscription after updates means you accept the revised terms.