Refund policy
We handle each return/refund case-by-case with the goal of making our customers happy. We stand behind our coffee and we want every customer to be satisfied with their purchase. As a small business, we would prefer to work with you to find you a replacement coffee that meets your preferences.
COFFEE
We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied with your coffee selection. If you’re not sipping with a smile, please contact us for a refund or replacement bag within 30 days of your order date.
NON COFFEE MERCHANDISE AND BREW GEAR
We want you to be happy with your purchases and expect that brew gear should function optimally. For all returns and exchanges, please reach out to us within 30 days. All returned merchandise must be unused with all packaging contents. For issues with brew gear occurring after 30 days, please reach out to the manufacturer directly.
ONLINE ORDER ISSUES
Entered the wrong address? We are happy to cover the cost of replacing the product, but ask you to cover the shipping cost of the replacement package.
MISSING, DAMAGED, LOST, or STOLEN ITEMS/PACKAGES
With the increase in damaged, lost and stolen packages, we are finding it difficult to afford covering the full cost to send free replacements. We now offer Route Package Protection that you can choose to add to your cart at checkout. Route offers protection on lost, damaged and stolen packages on all orders for a nominal fee. Please note that Route requires a police report to be filed on any orders over $100 in value.
If you are missing an item from your order, please let us know ASAP and we'll get it on the road to you as quickly as possible.
If you did not add Route Package Protection to your order, please contact us to explore available solutions. While we may not always be able to cover full replacement costs, we’ll do our best to help.
