Orders & Deliveries
Order updates, delivery questions, missing items, and order changes.
we're here to help
need assistance?
Find the right team for wholesale orders, accounts, training, and equipment support.
Products & Accounts
Need product information, help with wholesale pricing, or assistance adding a new business location?
Barista Training
Looking to train your team, improve your café workflow, or get assistance with operating coffee equipment?
Wholesale Account Access
Having trouble accessing your wholesale catalog or seeing your account pricing?
Make sure you're using the email address associated with your approved wholesale account. If you still need assistance, contact us.
Espresso Equipment Service
TULSA | Ember Espresso Repair
Machine maintenance, repairs, and technical assistance by service area. Service ONLY full-commercial espresso machines and grinders.
Espresso Equipment Service
OKLAHOMA CITY | Venturi Espresso
Venturi Espresso Repair provides preventative maintenance, on-demand repairs, and machine sales for commercial and home espresso machines throughout the Norman/Oklahoma City area.
Wholesale FAQs
Sign in with your approved wholesale account to access your catalog and pricing. Need help getting started? Click Take a tour at the top of the page and follow our step-by-step ordering guide.
Our team operates Monday through Friday, 8 a.m. to 5 p.m. Central Time, excluding major holidays. We roast coffee to order to ensure freshness.
Orders placed Monday through Thursday before 4 p.m. Central Time typically begin processing the following business day, with shipping or local delivery generally arranged within two business days of ordering. Carrier transit times are additional. Please plan ahead and contact our Orders team for time-sensitive requests.
We offer UPS Ground shipping to eligible destinations throughout the United States. Shipping availability, rates, and methods may vary depending on your location, order contents, and wholesale account.
Available shipping options and charges are displayed at checkout. For special shipping arrangements, contact orders@topecacoffee.com.
Eligible wholesale orders of $250 or more qualify for free shipping or free local delivery, depending on the available delivery method.
Orders below $250 may incur shipping or delivery charges. Eligibility and final rates depend on your account, order contents, and destination. Please review the shipping options at checkout.
Local delivery is available to eligible wholesale customers in select Oklahoma service areas, including the Tulsa and Oklahoma City areas, depending on your account and delivery arrangements.
Pickup is also available at our Tulsa roastery with advance notice. Eligible orders of $250 or more qualify for free local delivery. Contact our Orders team to confirm scheduling and availability.
We understand that plans change. If you need to modify an order or request expedited fulfillment, please contact orders@topecacoffee.com as soon as possible with your order number and requested changes.
Because we roast to order, modifications depend on production status and availability.
Contact orders@topecacoffee.com as soon as possible with your order number and a description of the issue.
For damaged products, please include photos of the items and packaging so our team can review the situation and assist you.
Make sure you're signed in using the email address associated with your approved wholesale account.
If you're seeing retail prices, missing products, or cannot access your wholesale catalog, your email address may not be linked to the correct wholesale account.
Contact support@topecacoffee.com and our team will help verify your account access.
